Terms and conditions

Use of London Transport Museum's (LTM's) website, https://www.ltmuseum.co.uk (and its sub-sites, including https://www.ltmuseumshop.co.uk), is governed by the following usage terms and conditions.

If a user does not accept these terms and conditions they should exit the LTM website immediately.

London Transport Museum Limited

London Transport Museum Limited is a charitable company registered in England and Wales (company number 6495761 registered charity number 1123122) whose registered office is at Windsor House, 42-50 Victoria Street, London SW1H 0TL. London Transport Museum Limited is a subsidiary of Transport for London and as such is a company controlled by a local authority for the purposes of Part V Local Government and Housing Act 1989.

London Transport Museum (Trading)

Limited London Transport Museum (Trading) Limited is a company registered in England and Wales (company number 6527755) whose registered office is at Windsor House, 42-50 Victoria Street, London SW1H 0TL. London Transport Museum (Trading) Limited is a subsidiary of Transport for London and as such is a company controlled by a local authority for the purposes of Part V Local Government and Housing Act 1989. TfL may at any time revise these Terms and Conditions without notice. It is up to the user to regularly review the Terms and Conditions in case there are any changes. Continued use of the TfL website after a change has been made is to be treated as acceptance of that change by the user.

Disclaimer

While LTM tries hard to ensure that these websites are functioning correctly and are as accurate as possible, this will not always be achievable and therefore the following disclaimer applies.

These websites are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. LTM does not guarantee or represent that the content and/or facilities available or accessible via these websites will always be accurate, complete or current or that access to these websites will be uninterrupted.

LTM expressly disclaims all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use these websites, whether directly or indirectly resulting from inaccuracies, defects, viruses, errors - whether typographical or otherwise, omissions, out of date information or otherwise.

Accessing these websites and the downloading of material from them is done entirely at the user's own risk. The user, and not LTM, will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if LTM has been advised of the possibility of such damage.

Links

These websites may contain links to other websites over which LTM has no control. Such links are supplied solely for the convenience of users. LTM is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them or the organisation or persons providing them in any way. LTM does not guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Providers of other websites may place text-based links to pages on the LTM websites without seeking prior permission. However such links must not open LTM website pages into frames within another website. Pages from the LTM websites must be loaded into the user's entire browser window.

The use of the LTM logo or the logos of any associated or subsidiary organisations must not be used for promotional or linking purposes unless prior approval in writing has been given. Please contact the Museum's Marketing and Development department (via the main switchboard) for further details on obtaining such approval.

Jurisdiction

These terms and conditions will be governed and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes between a user and LTM arising out of the access or use of these websites. Omission by LTM to exercise any right under these terms and conditions will not constitute a waiver of such right unless expressly stated by LTM in writing.

Privacy and data protection

LTM's full privacy policy can be viewed here - https://www.ltmuseum.co.uk/privacy

Copyright

Unless expressly stated, the copyright and other intellectual property rights (such as, design rights, trademarks, patents etc.) in any material provided on the LTM websites remains the property of LTM (or as the case may be another rightful owner). LTM-owned material on these websites, including text and images, may not be printed, copied, reproduced, republished, downloaded, posted, displayed, modified, reused, broadcast or transmitted in any way, except for the user's own personal non-commercial use. Permission for any other type of use must be obtained - LTM Marketing and Development or LTM Shop may be contacted for details

Please note: any unauthorised use of TfL’s copyright and trademarks is an infringement of TfL’s Intellectual Property and may lead to legal action and other remedies permitted under the Trade Marks Act 1994 and the Copyright Design and Patents Act 1988.

 


Ticketing and Admissions Terms and Conditions

These terms and conditions apply to London Transport Museum (LTM) ticketing and admissions policy.

Please read through these terms and conditions and if you do not agree with them do not use this website. If you do access the website, and/or place an order, by doing so You agree to the terms and conditions.

General

Your booking reference must be produced when collecting your tickets in person. The credit card holder must be present with their credit card when collecting tickets.

London Transport Museum operates a standard policy of no refunds or exchanges after 14 days from the date of purchase. Booking fees are non-refundable at any time.

Admissions

All person entering London Transport Museum (LTM) and any of its external events must pay for admission or hold a valid ticket. All tickets/passes are non-transferable and accordingly may not be sold or passed to any third party.

Annual Passes cannot be refunded or exchanged unless done so at  LTM’s discretion. For ticketing purposes a child is aged up to and including 17 years. An adult is aged 18 years and over. Under 18s go free, unless otherwise stated. Children must be accompanied by an adult.

Concessionary admission and event ticket prices, unless otherwise stated, apply only to senior citizens, students (on presentation of a valid student ID card) and those in receipt of state benefit assistance.

Any Annual Passes purchased in advance are not valid in conjunction with any other voucher, promotion, special offers or packages. All prices are subject to change.

Method of payment

Most major credit and debit cards are accepted (VISA, MasterCard, Maestro, American Express).

Delivery

Tickets and Passes will be delivered in accordance with the selected delivery method.

They will also be sent to the account holders email only. It is the account holder’s responsibility to ensure the Ticket/Pass owner receives their ticket(s).

If You make more than one transaction, then they may be dispatched separately and arrive at different times.

Accessibility

LTM and Acton Depot are wheelchair accessible, but due to the historic nature of our collection, not all the vehicles are accessible.

LTM cannot guarantee step-free access to any external event or tour, including Hidden London tours. It is advisable therefore that you should have an adequate level of fitness to undertake this tour. You may not be able to gain entry should the specified requirements not be met.

External events and/or tours may include uneven ground underfoot, confined areas, low lighting and periods of complete darkness, which may be unsuitable for people with claustrophobia or fear of the dark. Due to health and safety requirements LTM (or the Authority Group) may refuse entry if you are not wearing flat shoes. No heeled or open toe shoes are permitted. Feet must be fully covered.

Complaints

We aim to deal with all complaints as efficiently as possible. Any complaint may be sent to [email protected] or you may call the Bookings Team on 020 7379 6344, between 10am and 5pm, Monday to Sunday.

We aim to acknowledge any complaint made through the website by email within 5 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

If an error occurs with one of our events, we will aim to contact you to arrange a refund as soon as possible.

Privacy and Data protection

To place an order, we request contact information (such as name, email address, delivery address and telephone number) for order fulfilment and customer services purposes. We may use the information given to us to contact you in case of fulfilment difficulties.

We may also contact you for feedback after your visit, so that we can learn what went well and what we can improve on in future or to assist us in understanding our customers better

Where you agree, we may send you our newsletter, which contains museum news, events and appeals. You can unsubscribe from this at any time, by using the link we include in each newsletter, or by simply sending an email titled unsubscribe to [email protected].

Full details of our privacy policy and your information rights are available here - https://www.ltmuseum.co.uk/privacy

Exclusion of London Transport Museum liability

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

London Transport Museum does not give any warranty or make any representation as to the accuracy or fitness for purpose of any material on this website. In no event, do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of, or inability to use, this website.

London Transport Museum gives no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

London Transport Museum excludes all liability for any illegality arising from, or error, omission or inaccuracy in material submitted by third parties to this website.

London Transport Museum is not responsible for the content of websites that are referenced or linked to from this website.

None of the above excludes your statutory rights.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with, this website and its use, and these terms and conditions.

Conditions of Entry

  • Admission to LTM, Acton Depot and/or any external event is at your own risk, LTM and the Authority Group shall have no liability whatsoever for any loss, damage or injury to person or property whatsoever caused. This does not exclude liability for death or personal injury caused by LTM’s or by any member of the Authority Group’s negligence.
  • LTM and the Authority Group takes no responsibility for any damage, loss or theft to Your personal belongings except due to LTM’s or any member of the Authority Group’s negligence.
  • You must observe all laws, byelaws and health and safety requirements, policies and announcements relating to the event as directed by LTM or Authority Group members of staff.
  • If You do not follow any directions given by LTM and/or Authority Group members of staff, or cause damage, nuisance or injury to another ticketholder, LTM or Authority Group members of staff, LTM and/or Authority Group members of staff at its absolute discretion may eject You from the premises.
  • If passes/tickets are bought on behalf of other visitors, the buyer accepts these Conditions of Entry on behalf of every visitor in their party, and shall ensure that these conditions are complied with by each member in the party.
  • You will be refused entry if You appear to be under the influence of alcohol or illegal substances.
  • You shall not bring any kind of weapon or firearm, real or artificial to LTM or any external event.
  • LTM and/or the Authority Group reserves the right to refuse entry at its absolute discretion.
  • LTM reserves the right to make any changes (including cancelling or postponing the tour at short notice) due to unforeseen and, unavoidable circumstances and events outside its control (including industrial action). LTM will endeavour to notify you as soon as LTM becomes aware this is necessary. LTM will refund the monies you have paid for your ticket(s) and booking transaction fee.
  • LTM and the Authority Group will not be liable for any expenses You incur as a result of LTM’s postponement or cancellation of any event including but not limited to travel and/or hotel expenses.
  • You must ensure You provide LTM with the most up to date contact details in case LTM needs to contact You.
  • Photography is permitted unless otherwise stated, no professional audio visual or audio recording equipment may be brought into LTM or any external events without the express permission of LTM. No tripod or tripod equipment will be allowed unless otherwise stated.
  • You consent to photographs of You being taken by LTM or the Authority Group members of staff. You consent to Your images being used for any promotional material by LTM or by the Authority Group. If you have any questions about any photography during your tour, please speak to an LTM member of staff on arrival.
  • No food or drink is to be consumed inside any preserved space. Smoking is prohibited at all times. This includes E-Cigarettes.

Event Terms and Conditions

To be read in conjunction with Your Event Specific Tour Terms & Conditions.

Hidden London Terms and Conditions can be found on each website tour page:

55 Broadway - London's First Skyscraper - Terms and conditions [366 KB]

Charing Cross - Access All Areas - Terms and conditions [390 KB]

Clapham South - Subterranean Shelter - Terms and conditions [511 KB]

Down Street - Churchill's Secret Station - Terms and Conditions [411KB]

Euston - The Lost Tunnels - Terms and conditions [529 KB]

Highgate - Wilderness Walkabout - Terms and conditions [520 KB]

Annual Pass Admission Terms and Conditions

  • Annual Passes are valid for the dates shown on the front of the ticket.
  • Annual Passes for the Museum at Covent Garden are valid for 12 months from the start date stated on Your ticket, within normal opening hours.
  • Passes are intended for use by the pass owner only and are non-transferable. Signature or photo identification will be requested when repeat visits are made.
  • Passes must be signed by the Owner of the Pass upon first entry.
  • Tickets cannot be refunded or exchanged for cash and lost or damaged tickets cannot be replaced.
  • London Transport Museum reserves the right to refuse admission and may on occasion conduct security searches to ensure the safety of visitors.
  • We endeavour to keep all areas of LTM, Acton Depot, and our external tours available to our visitors at all scheduled times. However, without prior notice, LTM reserves the right to change/close a section of any area at any time, for reasons including, but not limited to overcrowding. It is at the Duty Managers absolute discretion.
  • Possession of an Annual Pass does not guarantee entry to LTM. The management of the relevant attraction reserves the right to refuse admission for any reason as provided by LTM’s regulations including, but not being limited to, the attraction reaching full capacity.
  • Children under the age of 18 must be accompanied by an adult aged 18 or over. Such child must be supervised by an adult at all times. LTM reserves the right to change the age restriction at any time in its absolute discretion, in the interest of Health and Safety.
  • Annual Passes are not valid for entry to any external event to LTM in Covent Garden Piazza and/or any event outside the normal opening hours.
  • An Annual Pass does not provide preferential rights or entry over other Museum visitors.
  • When an Annual Pass is purchased as part of a two-for-the-price-of-one promotion, one Annual Pass is purchased and an accompanying guest is admitted free of charge for one day only.

Tickets

  • Upon purchase, You will receive your ticket(s) via Your specified delivery method.
  • It is Your responsibility to check the accuracy of the details in advance of Your booking as mistakes cannot always be rectified, especially at short notice.
  • Entry is only granted to those in possession of a valid ticket. Only tickets issued by London Transport Museum are valid. No re-admissions are permitted.
  • You must arrive within 15 minutes prior to Your event start time. If you do not arrive on time, You may be refused entry. Heritage events (Disused stations and train journeys) may vary.
  • Should you miss your event start time London Transport Museum cannot guarantee access.
  • All tickets are non-transferable and You must bring valid proof of ID (passport, photo driver’s licence or PASS card).
  • If Your ticket(s) are sold or transferred for commercial gain via a third party, the ticket(s) will become void and You will be refused entry.
  • An administration fee of £1.50 per transaction will be applied to cover LTM booking and administration costs.
  • The ticket(s) are not valid for travel on any part of the London Underground or Transport for London network.
  • Lost tickets will not be replaced. Please retain Your ticket(s) at all times. Your ticket must be available for inspection by LTM or Authority Group members of staff at all times. (Authority Group means LTM, Transport for London and as holding company of all its subsidiaries as defined in section 1159 of the Companies Act 2006 from time to time).
  • It is your responsibility to check the age restriction on Your event before you book. Valid proof of age (passport, photo driver’s license or PASS card) may be required.
  • Only guide dogs with prior permission from LTM are permitted on any event.
  • Booking dates and tour times are non-transferable. You will not be refunded if you cancel after 14 days from the date of purchase. The administration fee is non-refundable.

Standard ‘2 for 1’ and ‘% off’ vouchers terms and conditions

  • Vouchers are valid for standard Museum admission tickets during normal Museum opening hours unless otherwise stated.
  • This offer is valid on adult and concession tickets. Children aged 17 and under are admitted free of charge.
  • One adult or concession is admitted free of charge when accompanied by one adult or concession who pays the full adult price,
  • In the event of a full price and concessionary ticket being purchased together, the higher price ticket must be paid for.
  • The second ‘free’ ticket is valid for one day admission only. It is not an annual ticket.
  • Other offers e.g. '% off' may apply as stated on the voucher.
  • The offer is obtained upon presentation of a valid voucher
  • The offer may not be used in conjunction with or in addition to any other discount voucher, offer or concession rate offered by the attractions e.g. family or group rates or other special offers.
  • The validity dates of the offer are stated on the voucher.
  • The Museum reserves the right not to redeem, or accept photocopied, damaged, forged or defaced vouchers.
  • Only one discount voucher may be used per two people.
  • There is no cash alternative in lieu of using a ‘2 for 1’ or '% off' voucher.
  • Exchange, re-sale of sale of vouchers is strictly prohibited.
  • The Museum accepts no liability for lost or stolen vouchers.
  • The Museum reserves the right to withdraw, amend or replace the offer at any time.
  • Vouchers are not valid when making advance online bookings.

These terms represent the whole agreement between LTM and You, and supersede all previous discussions, correspondence, negotiations, previous arrangements and understandings.

 


Online Shop Terms and Conditions

These terms and conditions apply to the use of London Transport Museum online shop (www.ltmuseumshop.co.uk).

Please read through these terms and conditions carefully. You will be required to accept these terms and conditions in order to complete the ordering process on ltmuseumshop.co.uk. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.

How to order

All orders must be placed online through the website using the shopping basket facility provided or by calling 0207 565 7295. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way.

Method of payment

Payment is taken as soon as the order is received. You can pay either by VISA, Master Card, Switch or Delta. We are unable to accept Electron cards, cheques, cash, or postal orders for website orders through the post. Orders will only be processed if you provide the card holder’s name as it is shown on the card together with the postcode that appears on the card statement. No responsibility can be taken by London Transport Museum for incorrect or incomplete details submitted on the website.

Card fraud is illegal and perpetrators will be prosecuted.

Promotions

If you have received a promotional code via one of our email newsletters this code can be used during checkout when buying from our online shop only. The promotional code should be added during checkout in the box clearly marked ‘promo code’. Our system will automatically deduct the appropriate amount from you order. One offer/code may be redeemed per transaction.

If you have received a voucher, leaflet, card or any other form of marketing material that includes a promotional code, this can be redeemed during checkout when buying online as above or can be redeemed in one of our stores by handing the voucher to a member of staff at the till when paying for your items. The member of staff will retain the voucher as it may only be used once.

Unless otherwise stated all promotional codes apply to shop merchandise only*. Promotional codes may not be used to buy London Transport Museum admission tickets or in our Café.

*Promotion codes are not available to be used on London Transport Museum exclusive products, unless stated otherwise.

Ltmuseumshop.co.uk reserve the right to refuse an attempt to redeem a promotional code, voucher or any other offer if misuse is suspected. For details on a specific promotion please email [email protected]

Delivery of large/heavy items overseas

The delivery costs on large/heavy items may be revised, as export mailing costs cannot be accurately determined until the point of dispatch. If additional payment is required you will be contacted to discuss if you wish to proceed with the order and if appropriate, to take the payment.

Pricing and Availability

If one of our products is out of stock or unavailable we will endeavour to contact you to arrange a refund or alternative delivery date. London Transport Museum has a policy to adhering to manufacturers recommended retail prices. 

Cancellation policy

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide the right to customers to cancel their order at any time prior to delivery and up to fourteen (14) working days after receiving the goods, starting on the day after you receive the goods.

If you wish to cancel your order during the fourteen (14) day period please notify us by email at [email protected], or by calling us on 0207 565 7295 (Lines are open 10am to 6pm Monday to Friday).

If you have already received your goods, you must return the goods at your own cost, to the address below, within fourteen (14) working days of the cancellation date.

Refunds will be made within fourteen (14) days of the cancellation date, to the card which you originally used for the purchase.

Nothing in these conditions affects your statutory rights as a consumer.

Our usual cancellation policy does not apply to framed and unframed prints made to order. If you decide to cancel your made to order framed or unframed print for any reason, it is unlikely we could sell it again at full price. Therefore, a 20% cancellation fee of the order price will apply.

Returns policy

If you are unhappy with your purchase, or it is damaged in transit, please write to us within fourteen (14) working days of receiving your goods, and return it to us at the address below, in its original condition within 14 days of receiving the item, unopened (with any seals and shrink-wrap intact) and we will issue you a full refund or replace it.

Items must be returned within 14 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.

Items delivered to an overseas address must be returned within 30 days of the cancellation date, unused, unopened (with any seals and shrink-wrap intact) and accompanied by the original delivery note.

Goods must be returned at your own cost and we would recommend that you return the goods by recorded delivery. We can only accept the return, and refund opened items if they are faulty.

Faulty returns should be sent to the following address along with a letter stating the reason for the return:

Mail Order Returns – London Transport Museum
York House
Wetherby Road
York
YO26 7NH

Returning Framed and Unframed Prints

If you decide to cancel or return your print to order framed or unframed print for any reason, it is unlikely we could sell it again at full price. Therefore, a 20% cancellation fee of the order price will apply.

Returning Furniture Items

If for any reason you would like to return a furniture item, please email [email protected] or write to us at the address above within 14 working days of receiving your goods.

Returning Luggage Racks

If for any reason you would like to return a luggage rack, please email [email protected]  or write to us at the address above within 14 working days of receiving your goods.

Personalised Johnston Collection

Please allow up to 5 working days (working days are classed as Monday to Friday only, excluding UK Bank Holidays and Public Holidays) for UK mainland deliveries. Please allow 10 working days for deliveries of personalised products (to all locations) and for all international deliveries. These delivery times are estimates only.

Personalisation is available for certain specified products. If you have questions about personalisation, please contact our customer services.

If you have placed an order for personalised products, please carefully review your personalisation information before submitting your order. In particular, we recommend that you double check all spelling, names and grammar as these cannot be changed once your order has been submitted.
We reserve the right to refuse personalised orders at our discretion. If we decide to refuse a personalised order, your order will be cancelled and fully refunded.

Please note that our policy regarding cancelling or returning your order does not apply to personalised products unless there is a manufacturing error or product defect.

Personalised products are unable to be exchanged due to the unique nature of the process.

Any personalisation using expletives will not be sent out and may still be charged.

Complaints

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services via email, [email protected]. Alternatively, you may telephone us on 0207 565 7295, between 10am and 6pm, Monday to Friday.

We aim to acknowledge any complaint made through the website by email within 5 working days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint. 

Privacy and Data Protection

London Transport Museum and its service providers will use your personal information for the purpose of administering and fulfilling your order and handling any related feedback, complaints or concerns. We may also contact you for feedback so we can learn what we can improve on in future.

Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. Further information about how we handle your personal information is available here - https://www.ltmuseum.co.uk/privacy

Exclusion of London Transport Museum liability

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

London Transport Museum does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

London Transport Museum makes no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

London Transport Museum excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by London Transport Museum.

London Transport Museum is not responsible for the content of websites that are referenced or linked to from this website.

Copyright & intellectual property

Unless otherwise specified, the copyright in the contents of all the pages in this website are owned or licensed to London Transport Museum, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of London Transport Museum, except when this occurs incidentally while using the site for private and non-commercial use.

The Underground map and logo, New Johnston font, the poster and photographic collections and the trading names of past and present (operating divisions and subsiduaries) are protected by copyright and the Roundel in all its forms are also registered trademarks. A licence needs to be obtained from the TfL Commercial Department to reproduce them.

Please note: any unauthorised use of TfL’s copyright and trademarks is an infringement of TfL’s Intellectual Property and may lead to legal action and other remedies permitted under the Trade Marks Act 1994 and the Copyright Design and Patents Act 1988.

Customs

When ordering goods from ltmuseumshop.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from ltmuseumshop.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Delivery times can be affected due to packages being inspected by customs.