London Transport Museum scoops Visitor Experience Team of the Year

London Transport Museum, the world’s leading museum of urban transport, won Visitor Experience Team of the Year at the Visitor Experience Forum Awards on 7 August 2019. 

Organised by the national Visitor Experience Forum, this award recognises teams at museums, galleries and visitor attractions across the UK and Ireland that have delivered consistently excellent service, have sought to do things differently and support each other. 

Over the last 12 months, London Transport Museum embarked on a period of upgrades which included the installation of Future Engineers, a new permanent interactive gallery for people to explore and enjoy.

During the refurbishment, the Museum’s customer service team worked hard to deliver excellent customer service, helping to minimise disruption and make sure people continued to get the most out of their visit. Their teamwork saw the venue’s customer satisfaction score increase, with visitors commenting on the friendliness and warmth of staff.

Sam Mullins OBE, Director of London Transport Museum said: “Our customer service team is at the heart of making sure our visitors enjoy a fantastic day out, whether they are visiting London Transport Museum in Covent Garden, going behind-the-scenes at our Depot in Acton, exploring a disused Underground station or joining us for one of our heritage vehicle journeys.

“We are incredibly proud of all their hard work and thrilled to see them named Visitor Experience Team of the Year, and I know they are looking forward to welcoming visitors to our brand-new Hidden London exhibition later this year.”