Working at London Transport Museum

Salary: £36,900 - £45,100 PA
Location: Covent Garden/ Hybrid
Contract Type: Permanent, full time 

Overview of role

London Transport Museum is an educational and heritage preservation charity. The Museum’s purpose is to ignite curiosity to shape the future. Its mission is to: 

• Preserve London’s transport history and heritage.
• Celebrate and explore the stories of people that shape London.
• Create experiences that stretch, grow, and inspire the next generation.

This role will support the Head of Design & Presentation to deliver gallery and interior projects on time, within budget and to the highest standards, with a focus of the Museum’s priorities. With excellent design judgement, creative flair and an eye for detail, this role will produce inspiring interpretation, passionately demonstrating the power of stories and the creative process to make a difference for people and their experience.

How to apply

Read the full job description and apply through TfL’s Careers portal, with your CV saved as a Word document. Applications close on Thursday 16 May @ 23:59.

Salary: £25,000 - £27,000 Pro Rata
Location: London Locations 
Contract Type: Permanent. 

Part time roles 14 or 21 or 28 hours. Weekend and evening work is part of this role. 

Overview of role

London Transport Museum is an educational and heritage preservation charity. The Museum’s purpose is to ignite curiosity to shape the future. 

Working with another guide and Customer Service Assistant (CSA), or sometimes solo, deliver guided tours at a variety of sites across London (currently 11) to a high standard, ensuring narrative consistency and excellent customer service is provided on each tour, resulting in a first class customer experience.

Deliver private, corporate and other special tours both at Hidden London sites and at the London Transport Museum in Covent Garden and our Depot at Acton. 

Responsible for the management and safety of the tour group; undertaking all necessary training including in first response first aid, radio usage, and evacuation ensuring tours operate within the Hidden London risk assessments, method statements and standard operating procedures.

Act as the LTM “Site Person in Charge”  (Duty Guide) with responsibility for the overall health and safety of the tour group, maintaining close liaison with London Underground staff and ensuring that the on-site HL team adhere at all times to HL risk assessments, method statements and standard operating procedures.

Research and maintain sufficient knowledge outside of the tour script outlines to be able to respond knowledgeably to audience questions about each tour site, wider transport history and London Transport Museum. 

Deal with problems raised by customers in an effective, appropriate, prompt, efficient and polite manner. 

Develop good working relationships with station and other staff to facilitate the delivery of the programme, for example providing paperwork as required.

Undertake all reasonable requests made by management including working as a Guide or Customer Service Assistant at London Transport Museum in Covent Garden and the Museum Depot at Acton when required

How to apply

Read the full job description and apply through TfL’s Careers portal, with your CV saved as a Word document. Applications close on Friday 17 May @ 23:59.