Museum Learning Activities

Customer Service at London Transport Museum

KS4: BTEC Travel & Tourism and GCSE Leisure & Tourism

Learn about Customer Service at London Transport Museum. Search the galleries for evidence of how the Museum meets its visitors' needs.

Downloadable Resources
These resources have been designed to support Edexcel BTEC First in Travel and Tourism (Level 2): Unit 2: Exploring Customer Service in Travel and Tourism. They should be useful to students of other courses who study Customer Service.

• Customer Service Fact Sheet 55.2 Kb
• Self-led Travel and Tourism Visits.pdf 44 Kb 44.09 Kb
• Planning Customer Service 35.18 Kb
• Role Play Scenario and Task Planning 39.03 Kb
• Sample Job Description - Customer Service Assistant 92.25 Kb
• Sample Letter of Complaint 29.25 Kb
• Teachers' Notes 40.40 Kb

Marketing at London Transport Museum

KS4: BTEC Travel & Tourism and GCSE Leisure & Tourism

Learn about Marketing at London Transport Museum. Search the galleries for examples of products and services suitable for different audience segments.

Downloadable Resources:

Self-led Travel and Tourism Visits.pdf 44 Kb 44.09 Kb
Self-led Planning - Marketing.pdf 35.74 Kb