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Our customer promise

London Transport Museum is the world’s leading museum of urban transport -  a place for everyone to visit and enjoy a journey through London’s transport history. We are committed to ensuring that every visit matters, as does every interaction with our customers.

Our Museum is for everyone

We’re working hard to be fully accessible to all visitors and the make everyone feel included.

A friendly service as standard

We aim to provide a friendly, welcoming, approachable and helpful service as standard to every customer.

Helping you find whatever you need

We aim to help you find everything you need to have a comfortable, fun and engaging experience. 

How are we doing?

We aim to continually improve your experience. We will listen to your feedback and take action wherever possible.

Museum

Location and getting to the Museum

The nearest step-free station is Tottenham Court Road which is a 10-15 minute walk from the Museum. London Transport Museum is located in the south east corner of Covent Garden Piazza. The Piazza is cobbled, with a level path only part of the way round. Our Getting Here page will help you plan your journey.

Before your visit

You can familiarise yourself with the Museum by visiting our Museum Guide section of the website. Here you can find a map of the Museum and information about all of our exhibition and galleries, including some must-see objects.

Tickets

Visitors with disabilities are entitled to concessionary Annual Pass rate, plus an additional free companion ticket (carers/companions do not need an annual pass and can be added during the timed entry ticket selection).

Book your tickets

Accessible toilets

All toilets, including accessible toilets, and baby changing facilities are available on the ground floor.

Access to the museum, lifts and ramps

The museum is accessible for wheelchair users with level access at the Ticket Desk, and lifts to all floors. There are ramps in some areas. Due to the historic nature of our collection, not all of the vehicles are accessible. To support your visit, a wheelchair is available for visitor use. Please ask at the Ticket Desk.

The area outside the Museum is cobbled, with a level path part of the way round.

Hearing impairment

Induction loops are located at the Ticket Desk, Cloakroom, Library and Information Desk. Our audio visual exhibits are either subtitled or fitted with induction loops. 

Visual impairment

Large print Highlights Tours are available on request from the Ticket Desk and the Information Desk on the First Floor. Magnifiers are also available on request. Please ask at the Ticket Desk.

Assistance dogs are welcome, and water bowls are available on request, from the Ticket Desk.

Special Educational Needs (SEN)

Early and Evening Explorer Events

For families with Special Educational Needs (SEN), including Autistic Spectrum Disorder (ASD), we open outside our regular hours on certain special days. Enjoy the Museum at a quieter time, free from the general public, and with many of the gallery sounds turned off for early and evening explorers. Find out more on our family pages.

We also run Early Explorer Mornings for schools. Booking is essential - please see our schools page for more information.

A young boy in green top in the bottom right of the image looking at the camera pointing over the banner towards two Tube cars in the background. A young girl is standing behind him looking out at the trains.

Sensory bags

Get the most from the galleries with a self-guided sensory explorer bag, filled with sensory objects and resources that will support you in connecting your learners to the collection. Developed in consultation with SEND teachers, pupils and a sensory story specialist, our multi-sensory bags focus on key vehicles in the Museum galleries and contain a range of objects for learners to interact with, including sounds, smells, images and props.

A limited number of bags are available for groups to borrow, subject to availability. Please reserve your bags in advance by contacting our bookings team on 0343 222 5000 or emailing [email protected].

Virtual tour

Before your visit, you can watch this virtual tour of the Museum so you and your family know exactly what to expect when you arrive.

Visual story

To prepare for your visit to London Transport Museum, we have made a visual story. Download the visual story to guide your visit, so you know what to expect when you arrive.

Museum Depot

The Depot at Acton is close to Acton Town Underground station. The approach road to the Depot has a fairly steep incline.

Inside the Depot there are ramps and wheelchair platforms to some areas. First floor areas can be accessed via a passenger lift. 

Unfortunately, due to essential repair works, the stairlift to the sign collection is currently out of order. 

The disabled toilet is on the ground floor. 

Parking spaces at the Museum Depot are limited. During open weekends, parking is only available to blue badge holders, on a first come first served basis.

A men and two children walking by a red tube train

Website

Please use the button below to find the full accessibility statement for our website.

Related pages

From cloakroom to toilets, All Aboard playzone to eating areas, find out what facilities to expect when visiting the Museum.

A male visitor is receiving his cloakroom ticket from a female Museum member of staff.

Find out about our Annual Pass options to visit the Museum. Passes are valid for a year, and kids go free!

A draw showing a collection of heritage tickets

Discover the history of London's transport and stories of the people who have travelled and worked in the city over the last 200 years, as well as a peek into the future of travel in the Capital with a visit to London Transport Museum.

The interior of the Museum